GENERAL MAGNET PRODUCT QUESTIONS
What kind of material is used to make magnets?
Will my magnets look exactly like the screen preview?
What if I would like to use a different font, text size, or color than is offered in the template?

PHOTO/LOGO UPLOAD QUESTIONS
Can I use my own design for magnets?
What file sizes can I upload?
What resolution should my photos/artwork be?
What if my uploaded photo/logo is cut off on the preview?
What if I want a color proof?
What if I have specific pantone colors on my artwork?

SHIPPING QUESTIONS
How long does it take to print my magnets order?
What if I need a rush order?
How much does shipping cost?

PRICING AND CUSTOM SIZE QUESTIONS
Will I get a discount if I have a very large magnets order?

PROBLEMS USING OUR WEBSITE QUESTIONS
What if I have created and previewed a magnet design, but cannot add it to the shopping cart?
What if I have placed an order but have not received an email confirmation?
What if the color selection box does not appear when I click on the color box in a template?

GENERAL MAGNET PRODUCT QUESTIONS

What kind of material is used to make magnets?
Our magnets are made of .015 specially prepared magnetic sheeting with a thin laminate to protect the image once it has been printed.

Will my magnets look exactly like the screen preview?
All of the type and spacing will be the same. Colors may not be an exact match because of variations in displays from one computer to the next.

What if I would like to use a different font, text size, or color than is offered in the template?
Please add your custom requests to the Comments box at checkout. You may also request an emailed proof if necessary.

PHOTO/LOGO UPLOAD QUESTIONS

Can I use my own design for magnets?
Yes. We accept print-ready files in any of the following formats: EPS, JPG, TIF.

What file sizes can I upload?
There is no limit to the size of file you can upload. However, the larger the file, the longer it will take to upload.

What resolution should my photos/artwork be?
For an image to print properly, the image should be a least 100 dpi (dots per inch) at the desired finished size. For example, a 4x6 magnet design at 100 dpi would be 400x6000 pixels. A 4x6 oval magnets would be 400x600 at 100 dpi. Please be aware that images lower than 100dpi are still able to be printed, but the quality will be significantly lower than what is seen on screen due to the upsizing of the image.

EPS files originally created in Adobe Illustrator, Macromedia Freehand, etc. are not limited by dpi due to their vector type format, and will print out at the highest quality. However, if JPG, BMP, TIF, GIF, or BMP files have be inserted into the EPS, dpi limitations will still apply to them.

If there is a concern about the uploaded image's quality, we will contact you via email.

What if my uploaded photo/logo is cut off on the preview?
We will adjust all photo/logos that do not fill the alotted upload space.

What if I want a color proof?
Color proofs for orders over 50 will be mailed via USPS upon request.

What if I have specific pantone colors on my artwork?
We will match your Pantone color and send you a color proof prior to production to insure color integrity.

SHIPPING QUESTIONS

How long does it take to print my magnets order?
Typical magnets orders are shipped within 1-2 business days. Many times we ship within 24 hours. UPS shipping options include Next Day and Second Day Air, as well as 3 Day Select and Ground.

What if I need a rush order?
Please contact us via email or call us with rush requirements. We will work with you to ensure your magnets are delivered on time.

How much does shipping cost?
For a shipping quote, please add as many magnets as you need to the shoppnig cart. Proceed to the checkout and enter your zip code only. The page will refresh with the shipping costs listed at the bottom.

PRICING AND CUSTOM SIZE QUESTIONS

Will I get a discount if I have a very large magnets order?
Pricing discounts apply to orders up to 500 of the same bumper sticker. Pricing remains fixed after 500.

PROBLEMS USING OUR WEBSITE QUESTIONS

What if I have created and previewed a magnets design, but cannot add it to the shopping cart?
Our site has issues with some browsers. If you only enter the information/uploaded file needed into the template, and go directly to Add To Cart instead of Update Preview, the sticker should be added to the shopping cart.

What if I have placed an order but have not received an email confirmation?
All completed orders will receive an email confirmation and order number. If you have not received one, this means your order did not go through and you will need to place it again. Please be sure to click on the final Confirm Order button after the checkout page.

What if the color selection box does not appear when I click on the color box in a template?
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